Xcel restoration continues from Colorado flooding

13 September 2013

Rain continues to fall in Boulder County and throughout metro Denver, with forecasts for thunderstorms throughout the weekend.

In Boulder, we have implemented plans and deployed our skilled employees, working around the clock to monitor risks, assess and repair damaged facilities and maintain natural gas and electric service to customers. We continue to focus on the safety of our crews and the public. Click here for safety tips

We are working under unique conditions due to the continuing storms. We cannot access much of our remaining damaged equipment until waters recede or roads are cleared and passable, however, we have the personnel and equipment ready to restore service as quickly as possible when it is safe to do so and have made progress in areas that are open to us.

Communicating with customers is a high priority. We will use a variety of tools to ensure you are kept updated on your natural gas and electricity service.

Outage numbers and priority efforts:

We have approximately 7,000 customers out in the Boulder County area. There are four poles down and several cabinets underwater. Most of Nederland Colo. is without electric service due to access restrictions. We have successfully restored service to all but 336 customers in Lafayette (originally 1577 out); those customers are served by a cabinet that’s flooded. In other parts of Colorado, there are approximately 700 customers without power. About 250 of those customers are affected by a flooded switch cabinet in Aurora at the intersection of Lansing and Alameda. We will launch outbound call and e-mail campaigns to customers without electricity service and will target customers by outage cause as possible.

As an important safety reminder, if you ever detect a sulfur or “rotten egg” smell inside your home, it could be the odorant we put in natural gas to help detect leaks. If you notice that smell, leave your home immediately. Do not turn any electrical devices on or off and never use any phone until you are outside and safely away from the area. Then call 911 or call us at 1-800-895-2999 for any gas situations.